Returns & Refunds

Shop with complete peace of mind. Simple, practical, and transparent guidelines for authentic full perfume bottles and decants.

Last updated: October 25, 2026

Our Authenticity & Quality Guarantee

At The Perfumes LK, every perfume in our catalog is genuine and original. Full bottles are sourced through verified global distributors, and our decants are hand-drawn directly from authentic retail bottles. If your parcel is damaged during courier transit or if an incorrect item was delivered, we are committed to making it right immediately.

Perfume Hygiene & Authenticity Policy

Perfumes are personal cosmetic goods that touch skin and naturally begin to oxidize once unsealed and sprayed. To uphold uncompromising hygiene, safety, and authenticity standards for every customer, original perfume full bottles that have been opened, unsealed, tested, or sprayed cannot be returned or refunded under any circumstances.

When you purchase from The Perfumes LK, you are guaranteed completely untouched, brand-new, authentic factory-sealed luxury perfume. Accepting opened or sprayed bottles would compromise this guarantee for other customers. Only unopened full bottles in their original pristine packaging with unbroken factory cellophane wrap and intact batch codes are eligible for return if reported within 48 hours of delivery.

Policy on Authentic Decants

Our decants are customized samples prepared directly from authentic retail bottles into sterile glass atomizers upon receipt of each order. Because each decant is prepared individually for you, decants are non-returnable once dispatched, unless the glass atomizer arrived broken, defective, or leaking during transit.

We specifically offer 5ml and 10ml decants at affordable prices so you can test and experience a perfume on your skin before committing to a full retail bottle.

Eligible Scenarios for Replacement or Refund

We provide an immediate free replacement or refund in the following instances:

  • Transit Damage: The perfume bottle, glass decant atomizer, or spray nozzle arrived broken, cracked, or leaking upon delivery.
  • Incorrect Item Sent: The perfume brand, variant, or bottle size delivered does not match what is listed on your confirmed order invoice.
  • Defective Sprayer: The atomizer mechanism fails to dispense liquid upon first unboxing (reported within 48 hours).
  • Factory Cellophane Intact: Unopened full bottles in original factory shrink-wrap reported within 48 hours of delivery.

48-Hour Inspection & Notification Window

To help us resolve the issue swiftly, please inspect your package upon receipt and contact us within 48 hours of delivery. Simply send us a message via WhatsApp or email with:

  • Your Order Number (e.g., TPL-XXXX)
  • A brief note explaining what arrived damaged or incorrect
  • A clear photo or short video showing the damaged bottle, leak, or incorrect product label

Resolution Options: Free Replacement or Refund

Once your claim is reviewed and confirmed by our support team, you can choose between:

  • Free Doorstep Replacement (Recommended): We dispatch the correct, brand-new replacement item immediately at zero additional shipping cost.
  • Full 100% Refund: If a replacement item is out of stock, we process a full 100% refund of the product purchase price.

Refund Processing Timelines

Approved refunds are processed promptly based on your original checkout method:

Payment Method Used Refund Processing Method & Timeline
Credit / Debit Cards (PayHere) Direct reversal back to the original card within 3–5 business days (depends on issuing bank).
Buy Now, Pay Later (Koko / Mintpay) Installment reversal or balance credit applied directly through your BNPL account within 2–3 business days.
Cash on Delivery (COD) Direct bank transfer to your nominated Sri Lankan bank account within 2–3 business days upon providing your account details to our support team, or issued as a store credit voucher upon request.

For Cash on Delivery (COD) orders, approved refunds are transferred securely into your personal bank account or issued as store credit upon request.

Non-Returnable Items & Situations

The following are strictly non-returnable and non-refundable:

  • Full perfume bottles that have been opened, unsealed, or sprayed.
  • Handcrafted decants that have been used or sprayed.
  • Subjective scent preference (e.g., disliking the scent notes after purchasing — we strongly recommend trying our affordable decants first).
  • Accidental drops, physical damage, or improper storage in hot, humid, or sunlit environments by the customer.
  • Claims reported after the 48-hour delivery inspection window.

Contact Us for Return Support

Our customer concierge team is ready to assist you promptly: